Privacy


Tezga LTD – Privacy

Effective Date: 24.07.2026.
Registered Office: 16 Limestone Street, London, UK
Website: https://www.tezga.org
Contact: office@tezga.org | +44 7425 411159

1. Introduction

This Privacy Policy explains how Tezga LTD ("Tezga", "we", "our", or "us") collects, uses, stores, discloses, and protects personal information when you access or use the Tezga mobile application, website, and related services (collectively, the "Platform").

Tezga is committed to protecting your privacy and processing personal information in accordance with applicable data protection laws, including the United Kingdom General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and other applicable privacy legislation.

By creating an account or using the Platform, you acknowledge that your personal information will be processed as described in this Privacy Policy.

2. Data Controller

For the purposes of applicable data protection laws, the data controller is:

Tezga LTD
16 Limestone Street
London, United Kingdom

For privacy-related inquiries, please contact us using the details provided in Section 14 of this Privacy Policy.

3. Information We Collect

We may collect the following categories of personal information:

3.1 Account Information

When you register or maintain an account, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Username and account identifiers
  • Profile information
  • Account preferences

3.2 Booking and Event Information

Where you use the Platform to discover, book, manage, or provide entertainment services, we may collect:

  • Booking history
  • Transaction records
  • Event details
  • Venue information
  • Event addresses and locations
  • Booking status information
  • Communications relating to bookings

3.3 Location Information

With your permission and where necessary to provide Platform functionality, we may collect precise or approximate location information to:

  • Improve event discovery;
  • Display relevant local content;
  • Facilitate artist and venue matching;
  • Enhance Platform functionality.

You may disable location permissions through your device settings, although certain features may become unavailable.

3.4 User Content

Users may voluntarily submit content through the Platform, including:

  • Profile photographs;
  • Artist photographs;
  • Event photographs;
  • Videos;
  • Messages and communications;
  • Artist biographies;
  • Event descriptions;
  • Portfolios and promotional materials;
  • Reviews, ratings, and feedback;
  • Other content uploaded or created within the Platform.

3.5 Identity Verification Information

Where identity verification is required for safety, fraud prevention, compliance, or account verification purposes, we may collect:

  • Government-issued identification documents;
  • Selfie images;
  • Verification records;
  • Information necessary to validate identity and reduce fraud risks.

3.6 Technical and Diagnostic Information

We automatically collect certain technical information, including:

  • Device identifiers;
  • Operating system information;
  • Application version information;
  • Internet Protocol (IP) address;
  • Crash reports;
  • Error logs;
  • Diagnostic data;
  • Push notification tokens;
  • Usage analytics.

4. Legal Bases for Processing

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

  • Performance of a contract with you;
  • Compliance with legal obligations;
  • Your consent;
  • Protection of vital interests;
  • Legitimate business interests, including platform security, fraud prevention, service improvement, and customer support.

5. How We Use Your Information

We may use personal information to:

  • Create and manage user accounts;
  • Provide Platform services and functionality;
  • Enable bookings, transactions, and communications;
  • Match users with artists, venues, and events;
  • Verify user identity;
  • Detect, prevent, and investigate fraud, abuse, or unlawful activity;
  • Improve platform reliability, functionality, and security;
  • Send transactional notifications and service-related communications;
  • Respond to support requests;
  • Enforce our Terms of Service;
  • Comply with legal and regulatory obligations.

We do not sell personal information.

6. Payments

Payments made through the Platform are processed by independent third-party payment providers, including Stripe.

Tezga does not store or have access to full payment card numbers, banking credentials, or sensitive payment authentication data.

Payment information is processed in accordance with the privacy policies and security standards of the applicable payment provider.

7. Third-Party Service Providers

To operate and maintain the Platform, we engage trusted third-party providers, including:

  • Stripe (payment processing);
  • Firebase Authentication (user authentication);
  • Firebase Cloud Messaging (push notifications);
  • Firebase Crashlytics (crash reporting and diagnostics);
  • Cloudflare R2 (media storage);
  • Railway (hosting and infrastructure services).

These providers process personal information only as necessary to perform services on our behalf and are contractually obligated to protect such information.

8. Sharing and Disclosure of Information

We may disclose personal information:

Service Providers

To service providers that assist us in operating the Platform.

Other Users

Where necessary for bookings, event participation, artist engagement, or communications facilitated through the Platform.

Legal Requirements

Where disclosure is required by law, court order, regulatory authority, or governmental request.

Protection of Rights

Where necessary to:

  • Protect users;
  • Prevent fraud or abuse;
  • Enforce our agreements;
  • Protect the rights, property, or safety of Tezga or third parties.

We do not sell personal information to third parties.

We do not share personal information with third parties for their own direct marketing purposes.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide Platform services;
  • Maintain user accounts;
  • Comply with legal obligations;
  • Resolve disputes;
  • Prevent fraud;
  • Enforce agreements.

Users may request account deletion through the Platform or by contacting us.

Following account deletion, personal information will be deleted, anonymized, or securely retained where required by law, regulatory obligations, payment regulations, fraud prevention requirements, or legitimate business purposes.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence.

Where personal information is transferred internationally, Tezga will implement appropriate safeguards as required by applicable data protection laws, including contractual protections and approved transfer mechanisms where necessary.

11. Security

We maintain appropriate technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no internet-based service or electronic storage system can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information;
  • Correct inaccurate information;
  • Request deletion of personal information;
  • Restrict processing;
  • Object to certain processing activities;
  • Withdraw consent where processing is based on consent;
  • Request data portability;
  • Lodge a complaint with a competent data protection authority.

We will respond to requests in accordance with applicable law.

13. Children's Privacy

The Platform is intended only for individuals who are at least eighteen (18) years old.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

14. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time.

Any updates will be published within the Platform and, where appropriate, on our website. The updated version will indicate the date of the latest revision.

Your continued use of the Platform following the effective date of an updated Privacy Policy constitutes acknowledgement of the revised terms.

15. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:

Tezga LTD

https://www.tezga.org

16 Limestone Street, London, UK

email: office@tezga.org | +44 7425 411159

If you are located in the United Kingdom or European Economic Area, you may also have the right to lodge a complaint with your local data protection authority.